We provide customers 30 days Return Service.  If not satisfied with the products that caused by Size issue or Quality problems, please contact us by E-Mail / WhatsApp. Our goal is to give customers a“Zero Risk” Happy Shopping experience.

01. Return&Refund Conditions:

    • Within 30 days since parcel(s) delivered. (Package need to be returned in good condition)
    • The item has quality problems or the item has Size error
    • Returned items must be in their unused condition with the original packing.
    • We do not offer Freight To Collect (FTC) service for the packages returned to us.
    • We will give you the Refund or Reship after we receive the goods. 
    • The return shipping costs shall be at your own expense.

    • If size or product is wrong that is caused by our mistake, we’ll  reship for you after we received the item, and we’ll pay for the shipping cost.

02.Return Address

    • Return address please contact us and our customer service representative will get back to you very soon.
    • Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

03.Refund

    • if you paid with credit card, we will refund to your card, normally it will take 5-7 business days to show on your account.
    • If paid via CashApp/Venmo/Zelle, Refund will be back to the original payment App.
    • There is a thing that we could ensure to you, that we’re 100% committed to making you happy.  Every each item is hand checked by our quality-check team before it goes out the door to ensure you get the best!
    • While we make every effort to ensure your case arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and CONTACT us right away. We will work with you to guarantee your satisfaction

04.Late or missing refunds ?

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at “hi@newnike.store”