FAQs ✔
Orders and Shipping
Returns and Exchanges
Yes, Very Good!
As we were a Nike contracted manufacture with rich experience in massive-volume orders production, our shoes are built on a foundation of "1:1 Original", especially in terms of detail and materials.
NewNike team promises that our version of Replicas are the best you can find on market. It will be difficult for your friends or relatives to distinguish between real and fake. At the same price, our quality is unbeatable, you may compare our shoes with other sellers.
You may expect to receive the items within 5-7 days if choose the Fastest Ship Method (Fedex Airline Express), or 8-14 days for Regular ship method, it depends on which ship method you chose.
Check your Email/SMS, there will usually be a tracking number notification. If there are customs inspections or weather factors, the package may be delayed. If the item is not delivered within 20 days, please contact our customer service and we will arrange re-delivery or refund.
The Basic Shipping Method fee is $23 ( 8-11 days)
The Fastest Shipping Method fee is $29 (Fedex Airline Express, 5-7 days)
If the package stops updating or is seized by customs, contact our customer service for re-delivery (if UPS or Fedex shows delivery, this situation is deemed delivered by default)
They might be shipped in separate packages, and multiple tracking numbers will be provided after shipping.
We accept returns as long as it does not affect the secondary sales of the product.
For Wholesale, contact our customer service.
For Dropshipping, use customer’s address to place order directly, we don’t put anything related to us.
If you choose Basic Ship Method (USPS, 8-14 Days) , Tracking number will take about 7-10 days to be generated for the transit& customs clearance things. The trackinbg number will be updated when it arrives your country and is picked up by courier.
Please contact customer service to obtain the return address. (Please Note: You'll bear the shipping costs)
If size or product is wrong, don't worry, we'll reship for you. and please return it to the return-address. We'll bear the shipping cost.
Please contact the post office for address modification.
If we do not receive the return, we cannot refund or exchange the item.
Order cancellations require a cancellation fee as we need to pay the financial service provider.
Order cancellations require a 4-8% cancellation fee as we need to pay the financial service provider.
Yes, you can.
REFUND
- You can get a refund before your order is shipped or after you return the item. (Once shipped, the order cannot be canceled or refunded)
- Order cancellations require a 4-8% cancellation fee as we need to pay the financial service provider.
- If you paid via Credit Card, we will refund it back to Credit Card. Normally it will take 5-7 business to show on your account, it depends on bank process.
- If you paid via PayPal, we will refund it back to paypal.
- If you paid via Zelle, we will refund it back to Zelle.
- If you paid via Venmo, we will refund it back to Venmo.
- If you paid via Cashapp we will refund it back to Cashapp.
If you haven’t received a refund yet after the normal refund process days:
- First check your bank account again.
- Then contact your credit card bank, it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at "support@newnike.store"
