.png)
SHIPPING INFORMATION
Step 1. Once you have completed your payment, you should have received an order number and a confirmation email stating that your order is being processed.
Step 2. We need about 48 hours to prepare the shoes for Quality Check and our client advisor will offer you the Quality Check pictures and video before shipping.
Step 3. If you don’t satisfy with it, we will refund your money. If you satisfy with it, we will arrange the shipping to you.
Step 4. Our client advisor will keep you updated with the shipping information. It takes about 5-9 workdays to receive the order.
You’ll receive the tracking number within 2-4 days via SMS&E-mail after payment done.
Transit and Customs-clearance need 7-9 days, it is normal that track number not update in the meaning time. Pls. don’t worry, your item is on the way to you.
ETA about 2weeks, 7-9 days arrives to your country, 3-5 days for your local post office delivery.
We use services including USPS, Fedex, UPS, etc. In addition, we may use other exclusive logistics delivery services to ensure that the package can pass through the border and be delivered to your doorstep.
Shipping time is depends on the how fast shipping logistic company. Normally it’s about 2 Weeks after payment received.
ETA about 2weeks, 7-9 days arrives to your country, 3-5 days for your local post office delivery.
Please check with your neighbors or family to see if they helped sign for your package. In addition, contact the delivery company , If the package is stolen by a stranger, we are sorry that we cannot provide more help. Please pay attention when the tracking number is available, and contact the delivery person to ensure that the package is not placed in a location where it is easy to be stolen.
We suggest you proactively contact the carrier to find out what was happened about the delivery, Under this condition, we feel helpless too, however we do not provide compensation for the loss of the package due to theft, we hope you can understand.
Yes, we are legit with branch offices in both New York and Hong-Kong.
Our warehouses are located in Hong Kong.
We have branch offices in both New York and Hong-Kong. Our warehouses is located in both Hong Kong.
If paying by card please make sure your billing zip code is the same as your payment’s zip code.
If your zip codes match and payment is still unsuccessful please try other payment method in our payment options. We also offer Cash App or Venmo or Zelle, sometimes it may require you to authorize payment with your bank , pls. keep on at any SMS/Emails that your bank send to you.
BEFORE PURCHASE
Yes, we do! All of our customers have a free shipping service, Your item is “Free Shipping”!
Yes, we do have Coupon, it will show at our web TOP or Bottom section.
Step 1. Once you have completed the payment, You should have received an Email stating that your order is being processing.
Step 2.You’ll receive the tracking number within 2-4 Days via SMS+E-mail after your items shipped, Transit and Customs-clearance need 7-9 days, it is normal that track number not updated in the meaning time. Pls. don’t worry, your item is on the way to you. We suggest to come back and check after 7-9 days.
Step 3. ETA about 2 weeks, 7-9 days arrives to your country, 3-5 days for your local post office delivery.
NOTE: If not updated in 15 days, please contact us, and we’ll find out the shipment problem for you.
1.You can cancel the order before we ship it.
2.For orders that have been shipped that need to be cancelled, we will charge at least $10 as a fee for intercepting the goods. And it can only be cancelled within 24 hours after package sent out.
3.It cannot be cancelled after 24 hours has passed. Please consider carefully before placing an order to reduce trouble for each other.
No, we don’t accept rush orders.
Our warehouse is located in Hong Kong, and the shipment is shipped from Hong Kong. But it may have multiple transit points.
Due to understaffing and ever-changing inventory, we are currently unable to manage inventory quantities accurately. We may not proactively notify for products that can be restocked in the short term. If you encounter a similar situation with your order, you have the option of replacing it with an equivalent product at the same price, or canceling your order.
We are using the available fastest shipping option, although we would like to make it faster, but there is no a bunch of available carriers.
AFTER SALE
- Within 7 days since parcel(s) delivered. (Package need to be returned in good condition)
- The item has serious quality problems.
- Size error (Caused by us, and we’llbe responsible for the return fee)
- Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
- We do not offer Freight To Collect (FTC) service for the packages returned to us.
- The returns will be made at your own cost.
- Please make sure the condition is well, There must be no peculiar smell, smudges, or severe creases that may affect secondary sales.
- Return using the regular post office，like USPS, UPS,FedEx.
- We will give you a refundor reship after we receive the goods.
- Please contact us and our customer service representative to get the return address via WhatsApp, email, etc. We will get back to you as soon as we can.
- Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
- There is a thing that we could ensure to you, that we’re100% committed to making you happy. Each item is hand checked by a member of us before it goes out the door to ensure you get the best! While we make every effort to ensure your case arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and CONTACT US right away. We will work with you to guarantee your satisfaction.
- If you place an order and decide to cancel it for any reason BEFORE we ship them out, we will give you 100% of your money back. But, once the shoes are shipped, we do not accept cancellations at all，if have to, the logistic company would charge at least $15 or more, the fee is not fixed it will be depends.