Refund/Return/Replacement/Cancellation

Warranty, Return and Refund policy

We provide our dear customers“Free-Return” Service，If you are not satisfied with our products or service, please contact us by E-Mail, Our goal is to give customers a “Zero Risk” happy Shopping experience.Our service team will help you with the Return Label.

The following information is required and format is as followed:

Order number(Requied), Tracking number(Optional) 

And please send the email to: support@ihype.com

Our customer service will reply you within 24 hours. Please do not worry and wait patiently.

Please read our return policy carefully before you contact us.

01. Return&Refund Conditions:

  • Within 7 days since parcel(s) delivered. (Package need to be returned in good condition)
  • The item has serious quality problems.
  • Size error (Caused by us, and we’ll be responsible for the return fee)
  • Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
  • We do not offer Freight To Collect (FTC) service for the packages returned to us.
  • Please make sure the condition is well, There must be no peculiar smell, smudges, or severe creases that may affect secondary sales.
  • Return using the regular post office，like USPS, UPS,FedEx.
  • We will give you a refund after we receive the goods.

02.Return address

  • Please contact us and our customer service representative will get back to you within 12-24 hours.
  • Note: Please do not send your items to the address on your package. That is not our return address and will affect the processing of your return.

03.Refund / Replacement

Step 1. Contact us to return.

Step 2.We’ll create the free return label for you, and you return the items to our Return Address.

Step 3.Once we receive the item,  we’ll initiate the refund process. Normally the refund will appear on your account within 5-7 business day. (It depends on your bank processing)  Or we will reship another correct item to your address.

04. Cancellation

  • If you place an order and decide to cancel it for any reason BEFORE we ship them out, we will give you 100% of your money back. But, once the shoes are shipped, we do not accept cancellations at all，if you have to cancel,  the logistic company would charge at least $15 or more, the fee is not fixed and it depends.

 

Our Promise:

  • There is a thing that we could ensure to you, that we’re 100% committed to make you happy. Each item is hand-checked by a member of us before it goes out the door to ensure you get the best! While we make every effort to ensure your parcel arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and CONTACT US right away. We will work with you to guarantee your satisfaction.