Return Policy

30-Day No Hassle Free-Return and Refund

Our goal is to give customers a “Zero Risk” happy Shopping experience. We do “30 days Free Return&Refund”, For customers’ convenience, during OCT 18-DEC 31 Holidays, we “extend it to 50 days Free Return”. If you are not satisfied with our products or service, please contact us.Our service team will be more than happy to assist you.

You may contact us via “Page Chat” or send the email with order number to: support@ihype.com

Our customer service will reply you very soon.

Please read our return policy carefully before you contact us.

01. Return&Refund Conditions:

  • Within 30 days since parcel(s) delivered, For customers’ convenience, during OCT 18-DEC 31 Holidays, we extend it to 50 days Free Return
  • If you’re not satisfied with the products, don’t worry, we do “No Hassle Free Return&Refund”, as we ensure our customers 100% satisfying shopping experience.
  • We will give you a refund after we receive the goods.

02.Return Label

  • Please contact our customer service representative to get a free return label, we’ll reply you very soon.
  • Note: Please do not send your items to the address on your package. That is not our return address and will affect the processing of your return.

03.Refund / Replacement

Step 1. Contact us to get return label,  you have our Free-Return Service.

Step 2.Once we receive the item,  we’ll initiate the refund process. Normally the refund will appear on your account within 5-7 business day. (It depends on your bank processing)  Or we will reship another correct item to your address.

 

Our Promise:

  • There is a thing that we could ensure to you, that we’re 100% committed to make you happy. Each item is hand-checked by a member of us before it goes out the door to ensure you get the best!  While we make every effort to ensure your parcel arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and CONTACT US right away. We will work with you to guarantee your satisfaction.